Reward Points Terms and Conditions
The Hand & Stone Rewards Points program ("Program") is designed to help you get the most out of your membership. We reward you for doing the things you already do, getting your monthly massage or facial, buying gift cards or other products and services, referring friends and even for booking your appointment online. As a member of the Lifestyle Program you are automatically enrolled in the program and agree to its Terms and Conditions below. If you choose not to participate, please let your membership location know, but why wouldn't you want to earn free services and products just for relaxing!
Being eligible for the Program entitles Lifestyle Program members ("Members") to take advantage of certain Program Rewards ("Rewards") that may change from time to time and, which may be made available for limited times, all as determined by Hand & Stone in its sole discretion. Hand & Stone reserves the right to modify these Rewards Terms and Conditions at any time, without notice to you, so please check the Rewards Terms and Conditions periodically. Participation in the Program and/or redemption of Rewards is considered acceptance of these Rewards Terms and Conditions and any modified terms included therein. Hand & Stone may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.
To become a Member of the Program, you must be an active member of the Hand & Stone Lifestyle Program at a location in the United States and a legal resident of the fifty (50) United States or District of Columbia, Guam, Puerto Rico, and the US Virgin Islands and be 18 years of age or older. Lifestyle Members who are suspended, freeze, or terminate their Lifestyle membership are not eligible to earn or use Rewards Points. Upon termination of your Lifestyle Program membership, your Rewards Points will automatically expire and may not be used. If your Rewards Point account has no activity for a period of one year or more, we may expire your Rewards Points and terminate your participation in the Rewards Program. Rewards Points are not transferable, assignable or redeemable for cash.
Earning Hand & Stone Rewards Points
Once you have become a Lifestyle Member, you will automatically begin earning Rewards Points ("Points") as follows:
- 500 Points for joining the Lifestyle Program.
- 5 Points for every dollar you spend with Hand & Stone for services, products, gift cards, upgrades, even your monthly membership fee. Points earned on monthly membership packages or prepaid series packages are awarded when the package is redeemed for a service.
- 1,000 Points for every friend you refer to Hand & Stone. The friend must provide your name at appointment and you will be credited with the referral after your friend's first service at Hand & Stone.
- 50 Points for booking your monthly appointment online at www.handandstone.com or our app for mobile devices.
- 50 Points for pre-booking your appointment for next month at the time of your monthly service.
Points previously earned by Lifestyle Members under the previous Hand & Stone Whisper and Win Program will be converted at the rate of 1 Whisper and Win Point for 100 Rewards Points effective January 20, 2015, if not used prior to that date. You will earn Rewards Points for purchases at any Hand & Stone location in the United States, but not for purchases online or in Canada. Hand & Stone reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Members, all or part of the Points' value structure and offers and any merchandise or service. You can check your Rewards Points balance on your account page.
Rewards Points Redemption
Redeeming your Rewards Points is simple! The following redemption levels apply:
|50 Minute Hot Stone Massage or Exceptional Facial||9,000|
|50 Minute Massage or Signature Facial||7,000|
|Upgrade to Hot Stone Massage or an Exceptional Facial||4,000|
All rewards awarded for redeemed Rewards Points may be placed on a Promotional Gift Card that restricts redemption to the issuing spa only and has a one year expiration date. Rewards points may only be redeemed at U.S. locations and may not be used in Canada. Only one award redeemed from Rewards Points may be used per visit.
Refunds & Returns
Rewards Points earned will be rescinded in the event that an eligible purchase is returned for a refund.
Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to Member. Members are solely responsible for sales tax, gratuity and to report such items on their tax returns and paying any associated tax liability. Rewards Points are the sole responsibility and liability of the independently owned and operated Hand & Stone Massage and Facial Spa issuing the Rewards Points. You agree that Hand & Stone Franchise Corp. is not liable for redemption of the Rewards Points and solely acts to administer the Program.
Hand & Stone may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward, without notice. Hand & Stone may, in its sole and absolute discretion, terminate or suspend any Member's participation in the Program for breach of these Rewards Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions.
The laws of the State of New Jersey shall govern these Rewards Terms and Conditions. Member hereby expressly consents to exclusive jurisdiction and venue in the courts located in New Jersey for all matters arising in connection with these Rewards Terms and Conditions or Member's participation in the Program.
Request one of our Spa Associates to contact you, or call 267-420-0024.